100% Satisfaction Guarantee

Our customer service representatives will work with you to find the best solution for your situation by replacing the original item or providing a refund. It will charge a 50% restocking fee. we can’t refund it if you have used the doll.

If you don’t cancel it before we ship it, and you want to refuse to get it, it will charge 50% total amount. It’s for the shipping fee. It will cost a lot to ship to your country. And if you want to ship it by yourself, it will be fine. You need to bear the shipping fee.

To use our guarantee program, Click Here to Contact Customer Service. All product returns require a Return Merchandise Authorization, (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the “shipped from” address. Your refund will be processed as soon as your items are received.

Undeliverable Orders

We don’t provide return labels all the dolls need to ship by yourself.

Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.